Damaged or Defective Merchandise
Returning a Damaged Item
We apologize if you have received a damaged or defective item and will gladly resolve this issue as soon as possible.
Please note: All damaged/defective merchandise must be reported within 90 days of your order's ship date. Manufacturer Direct items must be reported within 30 days. If we are notified of your damaged item(s) after this timeframe, we will be unable to process your request.
If you are reporting a damaged/defective item, please follow the instructions below to receive a refund or replacement:
- Contact us and let us know of your issue. Be sure to have your order number ready and a Fan Advocate will be happy to assist you!
- Once you have contacted us, you can return your item. Simply fill out the Return Form and ship your defective item back to us using the prepaid return label. By contacting us, we will be able to waive the return label fee for you.
- If possible, the Fan Advocate will replace your item immediately. If you prefer a refund, the item will need to be returned to us first and your refund will be processed upon receipt of the merchandise.